Privacy Policy
Last updated: May 19, 2025
1. Introduction
Best IPTV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We comply with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and other applicable data protection laws. If you are located in the European Economic Area (EEA), you have additional rights as described below.
2. Data We Collect
We collect only the minimum data necessary to provide our service:
- Email address — for account verification, service delivery, and important notifications
- Phone number (WhatsApp) — for customer support and order confirmations
- IP address — for fraud prevention and to prevent demo abuse (anonymized after 30 days)
- Browser fingerprint — for abuse prevention (anonymized, not linked to personal identity)
- Cookies — essential cookies for session management and abuse prevention
We do NOT collect: browsing history, viewing habits, payment card details, location data, or any sensitive personal information.
3. How We Use Your Data
- To create and manage your IPTV account
- To send you connection details and service updates
- To prevent fraud and abuse of our free trial system
- To communicate with you via WhatsApp or email regarding your orders
- To comply with legal obligations
4. Legal Basis for Processing (GDPR)
Under GDPR, we process your data based on:
- Contract fulfillment — processing necessary to provide our service to you
- Legitimate interests — fraud prevention and service improvement
- Consent — where you have explicitly agreed (e.g., cookies)
5. Data Retention
We retain your personal data only as long as necessary:
- Active accounts: Data retained while your subscription is active
- Inactive accounts: Data deleted 6 months after service ends
- IP addresses and fingerprints: Anonymized after 30 days
- Cookie data: According to our Cookie Policy below
6. Your Rights (GDPR)
If you are in the EEA, you have the following rights:
- Right to access — Request a copy of your data
- Right to rectification — Correct inaccurate data
- Right to erasure — Request deletion of your data ("right to be forgotten")
- Right to restrict processing — Limit how we use your data
- Right to data portability — Receive your data in a structured format
- Right to object — Object to processing based on legitimate interests
To exercise any of these rights, contact us at info@bestiptv.space or via WhatsApp.
7. Cookies
We use only essential cookies:
| Cookie | Purpose | Duration |
|---|---|---|
demo_token | Abuse prevention for free trials | 1 year |
connect.sid | Session management | Session |
lang | Language preference | 1 year |
cookie_consent | Records your cookie preference | 1 year |
We do not use tracking cookies, advertising cookies, or third-party analytics cookies. Our cookie banner allows you to accept or decline non-essential cookies.
8. Third-Party Services
We use the following third-party services:
- SMTP (mail.igudc.com) — for sending emails
- Telegram API — for admin notifications (no user data shared with Telegram)
- WhatsApp API — for customer communication
- TMDB API — for movie and series metadata (public API, no personal data shared)
9. Data Security
We implement appropriate technical and organizational measures to protect your data:
- HTTPS encryption for all data in transit
- Content Security Policy (CSP) headers to prevent XSS attacks
- Rate limiting on API endpoints
- HTTP-only cookies for sensitive tokens
- No storage of payment card information
10. Contact
For privacy-related inquiries or to exercise your GDPR rights:
Email: info@bestiptv.space
WhatsApp: +1 929 946 4727
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.